Shipping
We offer worldwide and domestic shipping. Our merch products are manufactured, fulfilled, and shipped from the USA, Europe and Australia, respectively.
The shipping time depends on the shipping our customers choose, whether Basic or Expedited. The shipping fees are specified on the checkout page and may vary depending on the country or region to which it is shipped.
| To | Basic | Expedited |
|---|---|---|
| USA | 5-10 business days via USPS 6-16 business days via FedEx SmartPost | 1-3 business days via FedEx |
| Canada | 10-20 business days without tracking | 1-5 business days via FedEx |
| Australia | 20-40 business days without tracking | 1-5 business days via FedEx |
| International from USA | 20-40 business days without tracking | 5-10 business days via FedEx |
| International from Europe | 10-20 business days to Europe 10-30 business days worldwide | 1-5 business days via FedEx |
Returns
Returns/ exchange policy
If you have received the correct order and are unsatisfied with the item's fit, we’re happy to accept this request within two days of having received it. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will receive the refund within 5 - 7 business days through the method of payment the article was originally purchased.
We currently do not do exchanges. You will have to go through the return process and order a new product.
To return an item, please email hello@thempoweredpro.com and include:
Your order number
Name on the order
Email the order was made with
Your request.
Items defective, damaged, or incorrect.
If you have received a damaged, defective, or incorrect item, please email us to hello@thempoweredpro.com and include
Your order number
Name on the order
Email the order was made with
Your request and most importantly
A photograph is demonstrating the quality of the print or the damaged area of the item.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order and eliminate mistakes in future printing. Our fantastic Customer Service Team will be happy to assist you.
Cancel order policy
Unfortunately, since all of our orders are custom and made-to-order, we cannot accept cancellations if the order is already in production.
Most orders go into production 20 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email us to hello@thempoweredpro.com and include:
Your order number
Name on the order
Email the order was made with, and
Your request.
For product returns, please use the following addresses according to the facility from where the package was sent to you.
UNITED STATES
111201 Ed Brown Rd, Charlotte, North Carolina, 28273
EUROPE
111201 Ed Brown Rd, Charlotte, North Carolina, 28273
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalised, therefore The Mad Company reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Refund policy
Once your return is authorised, and the product is received, we will inspect it and notify you that we have received your returned item. We will immediately inform you of the status of your refund after examining the item. If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain amount of days, depending on your card issuer's policies.