FAQs
Is your site trusted and safe?
Yes. Our site is hosted on Squarespace, a renowned platform specially designed for website building and e-commerce, which offers advanced security protocols in all its levels (domains, hosting, transactions, etc.). Also, we use PayPal and Stripe in our checkout as our payment gateways which are the world's safest payment platforms that exist. So, you can feel safe when browsing and buying on our site.
Do you manufacture your merchandise?
No. We use premium print on demand services to manufacturing our products, yet we design all of them.
Do you ship worldwide?
Yes. We offer worldwide shipping.
Where the products come from?
Our merch products are manufactured, fulfilled, and shipped from the USA, Europe and Australia, respectively.
What are your refunds and cancellations policies?
If you receive a product that is damaged or faulty we will gladly replace it at no additional cost to you. Please contact us within 48 hours after receiving your package.
We do not accept returns or issue refunds if you change your mind after receiving your order(s).
We can only offer you replacements at no additional cost if it falls under the below criteria:
Products are faulty – damaged/broken or soiled upon arrival.
We do not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds for packages that the courier confirms as lost in transit or delivered. Please contact your local postal service. Please check your shipping information carefully before checking out. If you realise you have made a mistake, just e-mail us to hello@thempoweredpro.com as soon as possible. Orders take 1 business day to be fulfilled, after that we can't update any further information on the order and we will not be able to make a refund or a replacement of the product since it was not our mistake.
We are not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge that you will pay any Customs and VAT fees that may occur.
For items returned to us due to undeliverable addresses or issues at Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.
If I am a Pro member, why I don’t have a Unique Discount Code?
The Unique Discount Code is only available to formerly Master Members who paid the total price for their memberships and new members actively subscribed to a monthly, annual, or lifetime plan.
Any other questions?
Contact us at hello@thempoweredpro.com